Yenny at the Coffee Shop
What makes someone care more about their job? About the people they serve?
Yenny’s story shows how intrinsic motivation, pride of workmanship, and a sense of community can fundamentally change how you view your job—and enable you to have a positive influence on thousands of people. Even in a New York coffee shop.
Ms. Williams at Window #4
The US post office has almost 600,000 human beings working there. On average they may come into contact with dozens of customers or colleagues every day.
What if more of those 600,000 employees were like Ms. Williams? What kind of difference would that make?